The benefits of Hyper-Automation

The benefits of Hyper-Automation

Hyperautomation is defined as being a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including fields such as Artificial intelligence (AI) machine learning, robotic process automation (RPA) and event-driven software architecture as well as business process management (BPM) and intelligent business process management suites (iBPMS). Hyperautomation has been identified as one of the top ten strategic technology trends of the year by Gartner, the Stamford-based technological research and consultancy firm.

What is hyperautomation?

To define the process in layman’s terms, hyperautomation consists of using many different forms of technology in a concerted effort with the end-result far outstripping the results delivered by using any single form of technology. The process essentially combines RPA tools with AI, meaning that virtually any repetitive task can be automated, including in processes where automation was previously impossible.

If automation generally consists of automating one particulat step of a process,  then hyper-automation requires taking a holistic approach and optimizing all the stages of the process, from beginning to end. This in effect means that it is necessary to examine the root causes of problems that decision-makers want to solve rather than simply solving the problem itself.

For example, conventional automation solutions often drastically reduce error rates since machines excel at repeated processes and are capable of performing for hours on end without breaks. This type of industrial automation is key in minimizing human injury and fatigue.

On the other hand, a hyper-automation approach seeks to find out what causes mistakes or product flaws in the first place. Typically, the process might include an artificial intelligence data collection system that gathers statistics about the particular processes. By looking at that content, factory managers can benefit from hyper-automation to ensure error reduction.

The benefits of hyperautomation

Accelerating Complex Work

Hyperautomation provides a high-speed route to engaging everyone in transforming the business. This is achieved by automating more and more complex work that relies on knowledge input from people.

Deploying Digital Workers

Combining RPA with artificial intelligence is an important step towards creating an intelligent Digital Workforce that can take on repetitive tasks to augment employee performance. These Digital Workers are the change agents of hyperautomation since they are able to connect to various business applications, operate with structured and unstructured data, analyze data and make decisions, and thereby discover processes and new automation opportunities.

The Power of Artificial Intelligence (AI)

AI is what differentiates Digital Workers from standard automation approaches—making RPA+AI the essential ingredients of hyperautomation.

By uncovering and automating previously inaccessible data and processes, hyperautomation offers another unique benefit: the creation of a digital twin of the organization (DTO). How does that help? A DTO ensures that the previously unseen interactions between processes, functions, and key performance indicators are now 100% visible to end users.

This can lead to a case where we can see business value creation as it happens, allowing us to leverage the intelligence to rapidly respond to the situation as well as identify new opportunities.